Shipping and and Refun

Shipping Policy

At ShoFy, we aim to deliver your orders quickly and safely. Please read our shipping policy below for details on delivery times, charges, and areas we cover.

Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• If we experience high order volume, processing may take longer. We will notify you if that happens.

Delivery Time & Charges

• Standard delivery: 3–5 business days within Bangladesh.
• Express delivery: 1–2 business days (extra charges apply).
• Delivery charges are calculated at checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Refund Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, please read our refund policy below.

Eligibility for Refunds

• Items must be returned within 7 days of delivery.
• Products must be unused, in original packaging, and in resellable condition.
• Proof of purchase (invoice or order number) is required.

Non-Refundable Items

• Sale or clearance items.
• Gift cards or promotional vouchers.
• Products damaged due to misuse or not in original condition.

Refund Process

Once we receive and inspect your returned item, we will notify you about approval or rejection of your refund:

• Approved refunds will be processed within 5–10 business days to your original payment method.
• Shipping charges are non-refundable.

Contact Us

If you have any questions about Shipping or Refund policies, reach out to us:

Email: support@shofy.com
Phone: +1 (800) 123-4567